Service
After Sales Service
- 24/7 Online Service We will supply dock equipment with a training video and user’s manual in English for installation, operation, maintenance, and troubleshooting, and shall give technical guidance by Desktop remote, E-mail, Telephone, Mobile, WhatsApp, 24/7 online chat, and so on, when you facing problem for dock equipment installation, operation or adjusting.
- Warranty We provide 2 2-year year-free guarantee for sectional doors, dock levelers, door shelters, and high-speed doors. If there is any issue is cost by quality, we will send free dock equipment components by DHL right away free of charge.
- One Door One Code Service Implement the new service standard of “one door, one code, lifelong service”, and equip multiple technical teams to efficiently solve product problems.
Get In Touch
Technical Support
Professional Installation Support
SEPPES engineers have rich on-site work experience, with an average of more than 7 years of on-site work experience, and are equipped with multiple engineering service fleets. 7*12 hours quick response, maintenance, and emergency repair according to the site conditions.
How About Our Ability To Manufacture & Supply Doors
17500 Factory
Our factory covers an area of 17,500 square meters, which can meet the needs of large orders, fast production and delivery.
Professional Staff
SEPPES employees are all professionally trained, and they all have more than ten years of production experience.
Laser Cutting
We refuse to manually cut the curtains and door panels, which will result in an uneven surface of the door. Laser-cut doors look better.
Automated equipment
We use fully automatic equipment for material transportation and processing, which greatly improves efficiency and quality.
How We Shipping & Delivery Dock Equipment
Packing Details
Sectional doors, dock levelers, door shelters, and high-speed doors will be shipping by sea mostly. Products will be tightly packed and put into wooden boxes to ensure that they will not be damaged during transportation.
Our technicians will provide the best solution and plan reasonably, cause the escalator has a different shape. Knowing the best solution load as much as in one container is the best way to save shipping costs for our partner.
Shipping For Dock Equipment
After your goods are packaged, we will provide you with a comprehensive, safe, and efficient shipping experience. We have a professional team and equipment to ensure that your goods are well taken care of, smoothly delivered to the port, and shipped by sea to ensure that they are delivered to your destination in the shortest possible time.
To ensure the safety of your goods during transportation, we have our dedicated vehicles. These vehicles have undergone strict safety checks and maintenance to ensure that there will be no breakdowns during transportation. Shipping by sea will arrive in 7-15 days depending on where are you.
Cooperation Case
Successful Cases Of Cooperation With The World’s Top 500
Get The Best Solutions for Your Building!
Contact us now to customize the most suitable sectional door for your factory！
Why Choose SEPPES Dock Equipment
Superior design, uncompromising quality, and a growing list of satisfied customers have made SEPPES a pioneer in the dock equipment industry. All main products have nearly 20 certificates such as EU CE, SGS, CMA, etc.
Big Brand Trust
Professional production equipment to ensure the quality of our products.
Excellent After-Sales
More than 100 service outlets around the world, providing technical support at any time.
Professional Technician
Offer professional and technical personnel with more than 10 years of working experience.
Competitive Price
We have professional factories, have 30 product invention patents.
Quick Response
Provide you with 7*24 hours online: question answering, installation, after-sales...
Fast Delivery
We support multiple trade terms. The fastest order can receive the goods in one week.
We Are Here To Help
We have compiled the most frequently asked questions about dock equipment here for your convenience. But if you can’t find what you’re looking for in our FAQs, please Give us a call at +8617706217128 or get in touch at jiayi@seppes.com.cn.
About SEPPES Company
All products have EU, SGS, CMA, and ISO9001 certificates.
All our parts are famous brands, you can get them easily from the market or us at low price. Or you can directly ask our local service team for a short delivery time.
We are mainly exported to more than 65 countries and regions, including Europe, Australia, the United States, Canada, France, Japan, Dubai, Vietnam, Thailand, Indonesia, Chile, Russia and so on.
7-15 days after your custom order, fast a week
Welcome, dear. Please send your idea and your profile to any e-mails of us. Let’s cooperate.
About Products
2 year long free guarantee.
Please give the exact size and quantity of your required door. We can give you a detailed quotation based on your requirements.
1 set order for a trial order is OK.
7-15 days after your custom order,fast a week
Welcome, dear. Please send your idea and your profile to any e-mails of us. Let’s cooperate.
Contact Us Now!
Address
5001 Baodai West Road, Mudu Town, Wuzhong District, Suzhou, Jiangsu, China
jiayi@seppes.com.cn
WhstApp(WeChat)
+86 17706217128
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