seppes company

After Sales Service

  • 24/7 Online Service                                                                  We will supply dock equipment with a training video and user’s manual in English for installation, operation, maintenance and troubleshooting, and shall give technical guide by Desktop remote, E-mail, Telephone, Mobile, WhatsApp, 24/7 online chat, and so on, when you facing problem for dock equipment installation, operation or adjusting.                                                                              
  • Warranty                                                                                   We provides 2 years free guarantee for sectional door, dock leveler, door shelter and high speed door. If there is any issue is cost by quality, we will send free dock equipment components by DHL right away free of charge.                                                                                        
  • One Door One Code Service                                                 Implement the new service standard of “one door, one code, lifelong service”, and equip multiple technical teams to efficiently solve product problems.
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Technical Support

Professional Installation Support

SEPPES engineers have rich on-site work experience, with an average of more than 7 years of on-site work experience, and are equipped with multiple engineering service fleets. 7*12 hours quick response, maintenance and emergency repair according to the site conditions.

How About Our Ability To Manufacture & Supply Doors​


17500 Factory

Our factory covers an area of 17,500 square meters, which can meet the needs of large orders, fast production and delivery.

Professional Staff

SEPPES employees are all professionally trained, and they all have more than ten years of production experience.

SEPPES Plant & Facilities

Laser Cutting

We refuse to manually cut the curtains and door panels, which will result in an uneven surface of the door. Laser cut doors look better.

Automated equipment

We use fully automatic equipment for material transportation and processing, which greatly improves the efficiency and quality.


How We Shipping & Delivery Dock Equipment


Packing Details

Sectional door, dock leveler, door shelter and high speed door will be shipping by sea mostly. Products will be tightly packed and put into wooden boxes to ensure that it will not be damaged during transportation.

Our technicians will provide the best solution and plan reasonably, cause escalator have different shape. Know the best solution load as much as in one container is best way to saving shipping cost for our partner.

Shipping For Dock Equipment

After your goods are packaged, we will provide you with a comprehensive, safe and efficient shipping experience. We have a professional team and equipment to ensure that your goods are well taken care of, smoothly delivered to the port, and shipped by sea to ensure that they are delivered to your destination in the shortest possible time.
In order to ensure the safety of your goods during transportation, we have our own dedicated transportation vehicles. These vehicles have undergone strict safety checks and maintenance to ensure that there will be no breakdowns during transportation. Shipping by sea will arrive from 7-15 days it depend on where are you.

Cooperation Case

Successful Cases Of Cooperation With The World’s Top 500

Get The Best Solutions for Your Building!

Contact us now to customize the most suitable sectional door for your factory!

Why Choose SEPPES Dock Equipment

Superior design, uncompromising quality and a growing list of satisfied customers have made SEPPES a pioneer in the dock equipment industry. All main products have nearly 20 certificates such as EU CE, SGS, CMA, etc.

Big Brand Trust

Professional production equipment to ensure the quality of our products.

Excellent After-Sales

More than 100 service outlets around the world, providing technical support at any time.

Professional Technician

Offer professional and technical personnel with more than 10 years of working experience.

Competitive Price

We have professional factories, have 30 product invention patents.

Quick Response

Provide you with 7*24 hours online: question answering, installation, after-sales...

Fast Delivery

We support multiple trade terms. The fastest order can receive the goods in one week.

We Are Here To Help

We have compiled the most frequently asked questions about dock equipment here for your convenience. But if you can’t find what you’re looking for in our FAQs, please Give us a call at +8617706217128 or get in touch at

About SEPPES Company

All products have EU, SGS, CMA and ISO9001 certificates.

All our parts is famous brand, you can get easily from market or us by low price. Or you can directly ask our local service team with short delivery time.

We are mainly exported to more than 50 countries and regions, including Europe, Australia, the United States, Canada, France, Japan, Dubai, Vietnam, Thailand, Indonesia, Chile, Russia and so on.

7-15 days after your custom order,fast a week

Welcome dear.Please send your idea and your profile to any e-mails of us. Let’s cooperate.

About Products

2 Year long free guarantee.

Please give the exactly size and quantity of your required door. We can give you a detail quotation based on your requirements.

1 set order for trail order is OK. 

7-15 days after your custom order,fast a week

Welcome dear.Please send your idea and your profile to any e-mails of us. Let’s cooperate.

Contact Us Now!


5001 Baodai West Road, Mudu Town, Wuzhong District, Suzhou, Jiangsu, China



+86 17706217128